Shipping Policy

Thank you for shopping with Terra Mystika. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Locations

We currently ship across the United Arab Emirates and to selected international destinations.

If your country is not available during checkout, please contact us for assistance.

Delivery Time

Estimated delivery times are:

• UAE: 2–5 business days
• International: 5–15 business days (depending on the destination)

Delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and order value.

We may offer free shipping on selected orders or during promotional campaigns. Any applicable offers will be displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available) so you can monitor your shipment.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Terra Mystika is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged product

We will review your request and provide an appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact us through our Contact page:

Website: https://terramystika.com

Phone Number: +971 58 573 2300

Email: Info@terramystika.com

We appreciate your trust in Terra Mystika and strive to ensure every order reaches you safely and on time.